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[Bug Feedback] GvG: Enough is Enough

DeletedUser99438

To the Developers of Forge of Empires

We write once again to express our disdain at the lack of consideration that is shown toward fixing the crippling issues that prevail within the Guild vs Guild aspect of this game. Many of these issues have been reported several times, through multiple mediums, over the last three to four years, but no fix has yet been proposed. These issues are ever increasing and worsening with time and it is now near impossible to take any fluid action on these maps.

Guild vs Guild is an important aspect of the game to many of us, for some it is the only reason we play. The Guild vs Guild issues have seen the end of many good, longstanding players in the past. No amount of “events” or “guild expeditions” will be able to replace this aspect of the game for the avid GvGer. No doubt, if Guild vs Guild is taken from the equation completely, many more will leave. It is no longer acceptable to us, to have to play a game under such horrendous and frustrating conditions, indefinitely. We’ve been waiting patiently for three to four years and this in and of itself is an unacceptable period of time.

Thus, we urge you to make it a priority to fix some of the most crippling issues that are preventing a fluid and fair game on Guild vs Guild. In your consideration of this issue, we refer to you a statement made by Stefan Walter in July 2017 article of Pocket Gamer .biz.

“A big part of it is listening to players, and being open to information that comes from all sides ... We try and keep our core as it is, because we still have those players who have followed us for so long. You can't implement something which totally breaks their experience.”

It should be noted: We do not feel listened to regarding this issue, we have never felt listened to, and you are totally breaking the experience of loyal and longstanding players. We urge you to take notice and fix the game we love.

[New Edit:
To be fair it should also be noted that while we can appreciate that Innogames have made attempts to improve the GvG issues over the years, majoritively those improvements have not positively impacted the quality of the gameplay from at least some of the players perspectives. Rather, in practise what has been seen is conditions that worsen with every “update” or “event” and with every passing year, until we’re left with multiple bugs and a virtually unplayable game. Some of the issues that were stated in the initial letter were being reported from as early as the year 2015 and are still being experienced today, while others are relatively new. All outlined have been experienced by numerous players, are not isolated to a few individuals and have caused great difficulty in ability to play the game. In light of these facts, we could only be of the view that the issues are not being addressed appropriately. From our perspective, there was no improvement to GvG for at least three years.]

All of the issues below have been experienced at some point throughout daily calculation times for the majority of players. The issues are consistently present and make the game unplayable for many. Particularly in the first 10 to 20 mins of the game. Of late, the issues now continue even during the supposed quieter times, which was not previously characteristic.

1. When there is more than one siege active at the same time, opening any other sector will see a copy of the other sector under siege, thus one cannot access the targeted sector. To explain further, one will see the siege army, defences and sector details for the other sector. This means one cannot lay a siege on any other sector, place a defence or kill a siege on the sector targeted. The only fix for this is to wait for the siege on the other sector to end or reload the maps. Reloading the maps doesn’t always fix the issue though.

2. Another copying issue, it often appears like there are two sieges on the sector (visual double set of siege swords that hover over the sector).

3. Clicking on the icon to place siege doesn’t function at times, thus one cannot place a siege.

4. Clicking to open sector doesn’t function at times – requires several clicks, sometimes having to wait for the siege to end, or a total reload of the maps. This prevents one doing any action at all, be it to fight, siege or place a defence.

5. Clicking on a sector to place siege or defence can crash the game completely, meaning at times there is several reloads during one period of calculation.

6. When fighting on “autobattle”, the results screen does not appear, sometimes the fight that one completed does not log. At times, several battles can be done without a results screen and then several results screens, or several “conflict issue” pop ups appear later, one after the other. Sometimes it appears as if more screens appear than actions were completed. This is hindering any further action until the screens stop appearing, sectors can be lost in this time that could have otherwise been prevented.

7. When fighting the selected army does not remain in the troop panel, rather it goes blank and one has to re-select troops to fight/defend. There are times when it takes 3 to 4 attempts to select 8 troops for battle. Further, one may enter a battle with 8 troops in the panel, but the results window will show troops missing after the battle is complete. Oftentimes troops are being unnecessarily and unfairly lost due to the system not registering the troops selected by the player. Thus, the battle goes on with 5 or 6 rogues and no deciding troop.

8. Defence Issue, even outside of the usual busy periods. When one places a defence in a sector, you take down the troops already in place, in order to put up troops for the defence. After placing the defence, the old troops reappear instead of a clean panel. A bit of a nuisance when you are trying to place several defences, since you have to continue to take them down again each time. Manual fix for this is take the troops down, close the sector and reopen, then you can work away as normal (this is not acceptable to have to do this – but it is stated in case that helps you diagnose the issues going on here).

9. The map freezes, like it’s stuck in time, it doesn’t update. Thus, one can watch a map and think there are no actions, despite the fact that a siege is ongoing. Again a reload is the only manual fix for this.

10. Lag is consistent throughout every calculation period and onwards, it creates a sharp jittery freeze that stagnates the game, makes actions sluggish and slow or causes excessively long loading issues between actions.

11. HQs disappear – even though they have not been moved.


The purpose of this thread is to log occurrences of faults/bugs on GvG. The Table below will be updated with all GvG related bugs/faults reported. Please feel free to report the issues you experience, each day.

To meet the needs of a more in-depth discussion that can't be catered for on this thread, a forum has been set up to discuss topics related to the relevance/importance of GvG in general. After you have noted your GvG experiences related to the impact of bugs/faults on this thread, please feel free to share your opinions further on:
https://forum.en.forgeofempires.com/index.php?threads/gvg-importance-relevance.36204/

If you want to take things completely off topic please feel free to create your own topic or to do so here: https://forum.en.forgeofempires.com/index.php?threads/theres-a-dandelion-in-every-thread.36257/


UsernameBug ReportDate/Time
LadySnowBloodWrong Siege Displayed
Troop loadout not saving / Missing troops in battle
Game Freezes
28th Aug 2018
D colquhuonWrong Siege Displayed
Game Freeze
Siege Not Logging
28th Aug 2018
mithranderWrong Siege Displayed (Multi Siege)
Game Freezes
28th Aug 2018
electricrainbowsWrong Sector Displayed (Multi Siege)
Auto Battles Cease Registering
Game Freezes

28th Aug 2018
MasTTerror Wrong Siege Displayed (Multi Siege)
Game Freezes/Doesn’t Update
Unknown
SchatziecapCompilation of bugs encounteredUnknown
Ivan the NeandertalWrong Siege Displayed on Wrong Era MapUnknown
pbajoyceCrahsed Placing Defence Army
Displayed Troop loadout not saving
Missing Troops
Unknown
Dane thorson Conquered Sector not registering
Auto Battles Cease Registering
Displayed Troop loadout not saving
Game Freezes/Crashes
General Lag
29th Aug 2018
debj29 Displayed Troop loadout not saving 29th Aug 2018
pendant Displayed Troop loadout not saving Unknown
D Colquhoun Double Siege on Sector
Conquered Sector not registering
29th Aug 2018
bloodmoon hawk Displayed Troop loadout not saving
Conquered Sector not registering
30th Aug 2018
ivan the neandertal Displayed Troop loadout not saving
Game Crashes with Timing Issues
General Game Lag
Unknown
D Colquhoun Displayed Troop loadout not saving
Action to Place Siege not Registering
30th Aug 2018
banjaxo Displayed Troop loadout not saving
Map not Updating
30th Aug 2018
electricrainbows Siege Flag Not Displaying
Map not Updating
30th Aug 2018
debj29 Displayed Troop loadout not saving
Action to Place Siege not Registering
30th Aug 2018
Rmem5667 Game Freezes/Map not updatingUnknown
Kilssena Game Freezes/Map not updating
HQ Vanishes
Displays Wrong Sector Owner
31st Aug 2018
brianjm Game Freezes/Map not updating 31st Aug 2018
mithrander Game Freezes/Map not updating 31st Aug 2018
schatziecap Game Freezes/Map not updating
Siege Icon doesn’t Display/Unable to Siege
31st Aug 2018
electricrainbows Game Freezes/Map not updating
Siege Icon doesn’t Display/Unable to Siege
Sectors Open From Chat
Irrelevant Notification Window
31st Aug 2018
debj29 Game Freezes/Map not updating 31st Aug 2018
Galechade Map not updating
Evidence of sieges seen on wrong map
Unknown
Griaxe Map not Updating/Visual Defect
Displayed Troop loadout not saving
Siege Icon doesn’t Display/Unable to Siege
01st Sept 2018
connor06032003 Game Freezes/Map not updating
Displayed Troop loadout not saving
Action to Open Sector not registering
1st Sept 2018
electricrainbows Game Freezes/Map not updating
Action to Delete Siege not registering
1st Sept 2018
joesoap Event Log Defects Unknown
Mithrander HQ Move Not Registering/Map not updating 2nd Sept 2018
Markee Wrong Sector Displayed (Multi Siege)
Wrong Allocation of Defences
Unknown
lasthour Map not Updating
Game Lag
Event Log Defects
Unknown
Mithrander Action to siege/open sector not registering
02nd Sept 2018
Schatziecap Displayed Troop loadout not saving
Visual Defects/Bleeding
Map not Updating
01/02nd Sept 2018
king emprice Game LagUnknown
thanatos100 Battle Function not registering
Map not Updating
03rd Sept 2018
MasTTerror Siege Icon doesn’t Display/Unable to Siege03rd Sept 2018
Schatziecap Displayed Troop loadout not saving03rd Sept 2018
D Colquhoun Wrong Sector Displayed (Multi Siege)
Displayed Troop loadout not saving
03rd Sept 2018
electricrainbows Wrong Sector Displayed (Multi Siege) 03rd Sept 2018
debj29 Wrong Sector Displayed (Multi Siege)
Displayed Troop loadout not saving
03rd Sept 2018
Galechade Siege Bleeding ExplainedUnknown
bradype Displayed Troop loadout not saving
Map not Updating
Unknown
Valeria the White Compilation of IssuesUnknown
P38-Lightning GvG Clock not Updating05th Sept 2018
electricrainbows Displays Wrong Sector
Attacks Wrong Sector
Displays Wrong Sector Owner
Map not Updating
05th Sept 2018
Mithrander Displayed Troop loadout not saving05th Sept 2018
D Colquhoun Displays Wrong Sector
Displays Wrong Sector Owner
05th Sept 2018
Mithrander Displayed Troop loadout not saving06th Sept 2018
electricrainbows Displays Wrong Sector/Can’t Siege
Map not Updating
06th Sept 2018
HRC Displayed Troop loadout not saving
Map not Updating
Unknown
debj29Grant Freedom Not Registering
Displayed Troop loadout not saving
Map not Updating
Unknown
Schatziecap Displayed Troop loadout not saving 07th Sept 2018
thanatos100 Map Not Updating/Active Siege not displayed08th Sept 2018
LadySnowblood Grant Freedom Not Registering
Calculation Time not Registering
Map Not Updating/Active Siege not displayed
Game Crashed on HQ Move
General Lag
08th Sept 2018
Thekla the Proud 489 Grant Freedom Not Registering
Internal Errors/Game Crashes
Map not Updating
General Game Lag
08th Sept 2018
Schatziecap Displayed Troop loadout not saving
Grant Freedom Not Registering
Map Not Updating/Active Siege not displayed
08th Sept 2018
electricrainbows Displayed Troop loadout not saving
Map Not Updating/Active Siege not displayed
Siege Flag not Updating
Sector Progress Bar Bleeding
GvG Clock not Updating
08th Sept 2018
Aristeas Prophet Map Not Updating/Active Siege not displayed
Grant Freedom of Sectors not displaying
General Game Lag
09th Sept 2018
D Colquhoun Sector Displays Wrong Owner 09th Sept 2018
Mithrander Map Not Updating/Active Siege not displayed
Displayed Troop loadout not saving
09th Sept 2018
electricrainbows
Map Not Updating/Active Siege not displayed
Siege Flag not Updating
Sector Progress Bar Bleeding
Displays Wrong Sector/Can’t Siege
09th Sept 2018
Thekla the Proud Map Not Updating
Grant Freedom of Sectors not displaying
Defence registers in wrong sector
09th Sept 2018
debj29 Map Not Updating/ Active Siege not displayed
Grant Freedom of Sectors not displaying
Siege Flag not Updating
Displays Wrong Sector/Can’t Siege
09th Sept 2018
JadeAlanaHTML Issues11th Sept 2018
MithranderGeneral Lag11th Sept 2018
thanatos100Possible Memory Leakage?Unknown
MithranderChronic Lag12th Sept 2018
PraeceptorHTML5 IssuesUnknown
Dane thorson Wrong Sector Displayed
Map Not Updating/Active Siege not displayed
Displayed Troop loadout not saving
Auto Battles Cease Registering in order
General Lag
13th Sept 2018
MithranderChronic Lag
Auto Battles Cease Registering
13th Sept 2018
Chunky24 Map Not Updating/Active Siege not displayed
Constant Crashing
Chronic Lag
Inability to take part in Battle
13th Sept 2018
MithranderChronic Lag/Inability to Battle
Siege Icon Not Displaying/Can’t Siege
Action to Place Defence Not Registering
14th Sept 2018
SchatziecapGrant Freedom Not Displaying/Updating
Chronic Lag/Game Crashes
Action to Place Defence Not Registering
14th Sept 2018
electricrainbows Map Not Updating/Active Siege not displayed
Displays Wrong Sector/Can’t Siege
Action to Siege not Registering
Action to place defences not Registering
Game Crashes
Chronic Lag
14th Sept 2018
LadySnowbloodHQ Displays on Wrong Sector
Grant Freedom Occurred on Wrong Sector
14th Sept 20018
 
Last edited by a moderator:

DeletedUser108792

To the Developers of Forge of Empires


We write once again to express our disdain at the lack of consideration that is shown toward fixing the crippling issues that prevail within the Guild vs Guild aspect of this game. Many of these issues have been reported several times, through multiple mediums, over the last three to four years, but no fix has yet been proposed. These issues are ever increasing and worsening with time and it is now near impossible to take any fluid action on these maps.


Guild vs Guild is an important aspect of the game to many of us, for some it is the only reason we play. The Guild vs Guild issues have seen the end of many good, longstanding players in the past. No amount of “events” or “guild expeditions” will be able to replace this aspect of the game for the avid GvGer. No doubt, if Guild vs Guild is taken from the equation completely, many more will leave. It is no longer acceptable to us, to have to play a game under such horrendous and frustrating conditions, indefinitely. We’ve been waiting patiently for three to four years and this in and of itself is an unacceptable period of time.


Thus, we urge you to make it a priority to fix some of the most crippling issues that are preventing a fluid and fair game on Guild vs Guild. In your consideration of this issue, we refer to you a statement made by Stefan Walter in July 2017 article of Pocket Gamer .biz.


“A big part of it is listening to players, and being open to information that comes from all sides ... We try and keep our core as it is, because we still have those players who have followed us for so long. You can't implement something which totally breaks their experience.”



It should be noted: We do not feel listened to regarding this issue, we have never felt listened to, and you are totally breaking the experience of loyal and longstanding players. We urge you to take notice and fix the game we love.



All of the issues below are experienced throughout every calculation for the majority of players. The issues are consistently present and make the game unplayable for many. Particularly in the first 10 to 20 mins of the game. Of late, the issues now continue even during the supposed quieter times, which was not previously characteristic.

1. When there is more than one siege active at the same time, opening any other sector will see a copy of the other sector under siege, thus one cannot access the targeted sector. To explain further, one will see the siege army, defences and sector details for the other sector. This means one cannot lay a siege on any other sector, place a defence or kill a siege on the sector targeted. The only fix for this is to wait for the siege on the other sector to end or reload the maps. Reloading the maps doesn’t always fix the issue though.

2. Another copying issue, it often appears like there are two sieges on the sector (visual double set of siege swords that hover over the sector).

3. Clicking on the icon to place siege doesn’t function at times, thus one cannot place a siege.

4. Clicking to open sector doesn’t function at times – requires several clicks, sometimes having to wait for the siege to end, or a total reload of the maps. This prevents one doing any action at all, be it to fight, siege or place a defence.

5. Clicking on a sector to place siege or defence can crash the game completely, meaning at times there is several reloads during one period of calculation.

6. When fighting on “autobattle”, the results screen does not appear, sometimes the fight that one completed does not log. At times, several battles can be done without a results screen and then several results screens, or several “conflict issue” pop ups appear later, one after the other. Sometimes it appears as if more screens appear than actions were completed. This is hindering any further action until the screens stop appearing, sectors can be lost in this time that could have otherwise been prevented.

7. When fighting the selected army does not remain in the troop panel, rather it goes blank and one has to re-select troops to fight/defend. There are times when it takes 3 to 4 attempts to select 8 troops for battle. Further, one may enter a battle with 8 troops in the panel, but the results window will show troops missing after the battle is complete. Oftentimes troops are being unnecessarily and unfairly lost due to the system not registering the troops selected by the player. Thus, the battle goes on with 5 or 6 rogues and no deciding troop.

8. Defence Issue, even outside of the usual busy periods. When one places a defence in a sector, you take down the troops already in place, in order to put up troops for the defence. After placing the defence, the old troops reappear instead of a clean panel. A bit of a nuisance when you are trying to place several defences, since you have to continue to take them down again each time. Manual fix for this is take the troops down, close the sector and reopen, then you can work away as normal (this is not acceptable to have to do this – but it is stated in case that helps you diagnose the issues going on here).

9. The map freezes, like it’s stuck in time, it doesn’t update. Thus, one can watch a map and think there are no actions, despite the fact that a siege is ongoing. Again a reload is the only manual fix for this.

10. Lag is consistent throughout every calculation period and onwards, it creates a sharp jittery freeze that stagnates the game, makes actions sluggish and slow or causes excessively long loading issues between actions.

11. HQs disappear – even though they have not been moved.
When oh when are these issues which spoil it for all going to be resolved.
 

DeletedUser100647

I feel all of the above are symptoms of the drop and retake culture that has developed at clock change. Too many guilds are using clock change as a chance to drop and retake making everyone focus at that time which is too much for the servers. Players will not change this culture by themselves as it allows them to appear stronger than they actually are.
I would recommend that perhaps a betters solution is to keep the can't retake dropped sectors or move HQ once rule per clock change but drop the protected taken sectors until clock change rule. If you take a sector it could be protected for say 1-2 hour to allow guilds to put defences in rather than the current clock change option. This would make for a much more fluid game with less emphasis on clock change. Small guilds would still be protected by the one HQ move and retaking drop sectors rule.
 

Agent327

Overlord
Who are "we":? I only see a message of one person.

Perhaps you need to face the reality. Mosst players play on the app. There is no GvG on the app. That means GvG is low priority for Inno.
 

Agent327

Overlord

DeletedUser99438

Who are "we":? I only see a message of one person.

Perhaps you need to face the reality. Mosst players play on the app. There is no GvG on the app. That means GvG is low priority for Inno.
Like was already discussed in game Barnius

Firstly, these issues do not only occur on the retakes or calculation time, so what you propose won't fix the majority of these issues. Secondly, even if retakes are prevented, guilds will resort to direct attack. Thus, the same number of players will be present, the same level of actions will exist on the maps. The solution above will not improve the issues stated.

And if a solution were found for the issues stated, in most case there would be very little need for a retake in any case. The game could be played.
 

DeletedUser99438

https://forum.en.forgeofempires.com/index.php?threads/developers-please-adjust-your-prorities.35797/

Did it help? Did Inno start paying attenion to it?

Devs do not read here. They DO sometimes read on the beta forum, so you have a better chance putting it there.

It is only one measure in which we are taking. The other is to flood support. It's better than doing nothing! ;)Join us by sending a ticket to support everyday about a need for to fix these issues. Feel free just to copy and paste the letter at the start of this post. Do it even in the face of being told it's a waste of time, to deter you.

Additionally Thank you for your suggestion it is now in Beta too :)
 
Last edited by a moderator:

DeletedUser112877

To the Developers of Forge of Empires


We write once again to express our disdain at the lack of consideration that is shown toward fixing the crippling issues that prevail within the Guild vs Guild aspect of this game. Many of these issues have been reported several times, through multiple mediums, over the last three to four years, but no fix has yet been proposed. These issues are ever increasing and worsening with time and it is now near impossible to take any fluid action on these maps.


Guild vs Guild is an important aspect of the game to many of us, for some it is the only reason we play. The Guild vs Guild issues have seen the end of many good, longstanding players in the past. No amount of “events” or “guild expeditions” will be able to replace this aspect of the game for the avid GvGer. No doubt, if Guild vs Guild is taken from the equation completely, many more will leave. It is no longer acceptable to us, to have to play a game under such horrendous and frustrating conditions, indefinitely. We’ve been waiting patiently for three to four years and this in and of itself is an unacceptable period of time.


Thus, we urge you to make it a priority to fix some of the most crippling issues that are preventing a fluid and fair game on Guild vs Guild. In your consideration of this issue, we refer to you a statement made by Stefan Walter in July 2017 article of Pocket Gamer .biz.


“A big part of it is listening to players, and being open to information that comes from all sides ... We try and keep our core as it is, because we still have those players who have followed us for so long. You can't implement something which totally breaks their experience.”



It should be noted: We do not feel listened to regarding this issue, we have never felt listened to, and you are totally breaking the experience of loyal and longstanding players. We urge you to take notice and fix the game we love.



All of the issues below are experienced throughout every calculation for the majority of players. The issues are consistently present and make the game unplayable for many. Particularly in the first 10 to 20 mins of the game. Of late, the issues now continue even during the supposed quieter times, which was not previously characteristic.

1. When there is more than one siege active at the same time, opening any other sector will see a copy of the other sector under siege, thus one cannot access the targeted sector. To explain further, one will see the siege army, defences and sector details for the other sector. This means one cannot lay a siege on any other sector, place a defence or kill a siege on the sector targeted. The only fix for this is to wait for the siege on the other sector to end or reload the maps. Reloading the maps doesn’t always fix the issue though.

2. Another copying issue, it often appears like there are two sieges on the sector (visual double set of siege swords that hover over the sector).

3. Clicking on the icon to place siege doesn’t function at times, thus one cannot place a siege.

4. Clicking to open sector doesn’t function at times – requires several clicks, sometimes having to wait for the siege to end, or a total reload of the maps. This prevents one doing any action at all, be it to fight, siege or place a defence.

5. Clicking on a sector to place siege or defence can crash the game completely, meaning at times there is several reloads during one period of calculation.

6. When fighting on “autobattle”, the results screen does not appear, sometimes the fight that one completed does not log. At times, several battles can be done without a results screen and then several results screens, or several “conflict issue” pop ups appear later, one after the other. Sometimes it appears as if more screens appear than actions were completed. This is hindering any further action until the screens stop appearing, sectors can be lost in this time that could have otherwise been prevented.

7. When fighting the selected army does not remain in the troop panel, rather it goes blank and one has to re-select troops to fight/defend. There are times when it takes 3 to 4 attempts to select 8 troops for battle. Further, one may enter a battle with 8 troops in the panel, but the results window will show troops missing after the battle is complete. Oftentimes troops are being unnecessarily and unfairly lost due to the system not registering the troops selected by the player. Thus, the battle goes on with 5 or 6 rogues and no deciding troop.

8. Defence Issue, even outside of the usual busy periods. When one places a defence in a sector, you take down the troops already in place, in order to put up troops for the defence. After placing the defence, the old troops reappear instead of a clean panel. A bit of a nuisance when you are trying to place several defences, since you have to continue to take them down again each time. Manual fix for this is take the troops down, close the sector and reopen, then you can work away as normal (this is not acceptable to have to do this – but it is stated in case that helps you diagnose the issues going on here).

9. The map freezes, like it’s stuck in time, it doesn’t update. Thus, one can watch a map and think there are no actions, despite the fact that a siege is ongoing. Again a reload is the only manual fix for this.

10. Lag is consistent throughout every calculation period and onwards, it creates a sharp jittery freeze that stagnates the game, makes actions sluggish and slow or causes excessively long loading issues between actions.

11. HQs disappear – even though they have not been moved.
 

DeletedUser99588

Inno can't fix it. They are not good enough programmers and will not pay for the type of server configuration required to handle peak activity. That is the bottom line and that is why so many fighters have stopped playing. It has to be said the same happened when GvG was introduced and became the dominant part of the game at that time. Lots of long term players who didn't participate in the fighting side of things stopped playing. The game has done a full circle and it is currently in the 'get your GB's to the highest levels' phase. Which is where it was 5+ years ago when everyone strove for level 10 GB's as that was the max at that time.
 

DeletedUser112892

They might be still doing it, they just need time.
Same as with reconstruction mode. It is presenton Beta server for quite some time, but hasn't reached live servers yet.
I hope @Sovereign or someone else from FoE team can give you thumbs up to whether GvG fixes are being worked on or not.
 

Deleted member 97052

They might be still doing it, they just need time.
Same as with reconstruction mode. It is presenton Beta server for quite some time, but hasn't reached live servers yet.
I hope @Sovereign or someone else from FoE team can give you thumbs up to whether GvG fixes are being worked on or not.
Come off it, these issues have been going on for 3 - 4 years with no improvement
 

DeletedUser112892

Come off it, these issues have been going on for 3 - 4 years with no improvement
I know the feeling, but I am not from game team, so I cannot help you very much here. I hope someone from FoE team will bump into this thread soon to inform you about about it.
 

DeletedUser4727

Hi guys,

For clarity, the developers don't often read here, no. However, the one place the developers never read is support tickets. With this in mind, we ask players to offer feedback on these forums, rather than in tickets, so that I and my team can collate this feedback, and pass it on to the developers. It is substantially easier for me to collate feedback places on these forums than it is for me to search support for tickets which contain feedback. This is the proper and correct channel for this kind of feedback. Spamming support does literally nothing for your case, other than spam support. It doesn't impact the developers and in the least bit, so is highly ineffective if your end game is to reach them.

Come off it, these issues have been going on for 3 - 4 years with no improvement
This isn't accurate, though. There have been a number of changes made to improve the performance of GvG. Just this last week, there were changes made by our system admins to improve performance, and we had good feedback on the back of this. Has this resolved all issues? Of course not.

In some instances, these changes over the years have had the desired outcome. In others, they've not made the kind of improvements we'd hoped, or simply unveiled other issues which impact performance. It isn't a straight forward "fix it". These things are being actively worked on. However, we're not going to invest all of our dev resources on GvG. This is unrealistic, mainly because as has been pointed out, a large number of players don't even play GvG. That's not to say it isn't a priority, of course it is, but please don't presume to understand the scale of an issue. It isn't a simple fix, if it were, then it would have been implemented a long time ago.

Obviously, this goes without saying, but this feedback (as with all constructive feedback) will be given to the developers by way of a standardized process. As has been covered, please don't expect a response here from a developer. Quite simply, that isn't their job, it's mine :)

Richard
 
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DeletedUser99438

Hi guys,

For clarity, the developers don't often read here, no. However, the one place the developers never read is support tickets. With this in mind, we ask players to offer feedback on these forums, rather than in tickets, so that I and my team can collate this feedback, and pass it on to the developers. It is substantially easier for me to collate feedback places on these forums than it is for me to search support for tickets which contain feedback. This is the proper and correct channel for this kind of feedback. Spamming support does literally nothing for your case, other than spam support. It doesn't impact the developers and in the least bit, so is highly ineffective if your end game is to reach them.


This isn't accurate, though. There have been a number of changes made to improve the performance of GvG. Just this last week, there were changes made by our system admins to improve performance, and we had good feedback on the back of this. Has this resolved all issues? Of course not.

In some instances, these changes over the years have had the desired outcome. In others, they've not made the kind of improvements we'd hoped, or simply unveiled other issues which impact performance. It isn't a straight forward "fix it". These things are being actively worked on. However, we're not going to invest all of our dev resources on GvG. This is unrealistic, mainly because as has been pointed out, a large number of players don't even play GvG. That's not to say it isn't a priority, of course it is, but please don't presume to understand the scale of an issue. It isn't a simple fix, if it were, then it would have been implemented a long time ago.

Obviously, this goes without saying, but this feedback (as with all constructive feedback) will be given to the developers by way of a standardized process. As has been covered, please don't expect a response here from a developer. Quite simply, that isn't their job, it's mine :)

Richard

Support tickets were developed to address our needs as players... our needs are going unheard ...so we will continue to post tickets until we're heard. There is no improvement to GvG issues.
 
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