DeletedUser103518
Please advise how to contact them, e-mail address, snail mail address, telephone number?
Thank you.
there is always a way
https://corporate.innogames.com/en/company/contact.html
Please advise how to contact them, e-mail address, snail mail address, telephone number?
Thank you.
'...Someone mentioned hotfixes --- that would not be done in a case like this, as hotfixes are reserved for when something isn't working and severely harms the gameplay . . . '.
That does not contact any developers. You can see which departments are listed there.
true, but guess what will happen if they receive hundreds or thousands emails form disgruntled players directly at the hq?
Someone mentioned hotfixes --- that would not be done in a case like this, as hotfixes are reserved for when something isn't working and severely harms the gameplay (think of the AI change from the previous update as an example).
We cannot pass on comments that the devs need to be replaced - that's a personal opinion and it is reviewed as well, but it's not feedback to the features themselves.
Just to add to what Darkstar has said, we compile your comments throughout the week and pass your concerns and wants on to our Lead CM. We do not shy away from telling them that you, the players, want current features fixed and working before moving on to "new and improved" features. It is our job as the Community Management team to pass your wants on. Darkstar, Tracey and I have no qualms with repeating your wants, week after week. However, that being said, we are only one piece of the pie and the truth is we want nothing more than to provide you with a response from the devs. We will work hard at getting you these answers, and while we do the best that we can, there is certainly room for improvement between our team and the devs.
If I was new to the game and I read this it would seem entirely reasonable but when you take it in the context of what actually happens or more to the point what doesn't happen its a complete farce. Take the GB balancing saga which has been going on since before Christmas and you realise it is just words without substance. If it is true that the you send these reports then Innogames are treating you with as much disdain as the rest of us and I wonder why you continue in the role.
Maybe it's because Darkstar and I are fairly new here, so we have a small bit of hope that things will change
I always thought that UI that is hard to read is the UI that is not working and severely harms the gameplay. But what do I know, Inno's devs obviously have a different vision on the role of UI in their games.Someone mentioned hotfixes --- that would not be done in a case like this, as hotfixes are reserved for when something isn't working and severely harms the gameplay...
So if you wish to send comments to the devs, simply provide your feedback here and we'll ensure they're passed on. What we're trying to point out is that we can pass on comments such as you do not like the feature at all, you do not like certain parts of them for one reason or another, or you'd wish they worked on something else instead. We cannot pass on comments that the devs need to be replaced - that's a personal opinion and it is reviewed as well, but it's not feedback to the features themselves.
1. Perhaps it would help if you would point out to the developers that by them making changes that were never asked for or were never discussed such as show me one single post where a player, just one player, asked for obnoxious annoying red swords to be added to the enemy troops in the GvG battles just makes us loose more and more respect for them.
2. Please also point out to them that by them releasing updates that were thoroughly discussed and suggested changes were made on the beta server but obviously ignored also makes us loose more respect for them.
3. Ask them why the beta server is there and why is there a forum for the beta releases and why do they continually ask for our input and feedback when all the suggestions are ignored.
4. Ask them why don't they have one of the developers answer here directly if they cared about their game and their customers. Please see the new thread that was started titled "Forge-DB" with the introduction line "Hello everyone! I am the creator behind ForgeDB and would be happy to answer any questions that you might have in regard to the site."
i am sure everyone here would love to see their introductory line "Hello everyone! I am one of the creators behind Forge of Empires and would be happy to answer any questions that you might have in regard to the site and i will try to explain why we ignore the changes you ask for and we just make other changes that nobody really wanted."