DeletedUser
For those referring to Inno's Terms and Conditions I'm afraid they simply don't help them in situations like this.
The Terms and Conditions essentially form the contract between Inno and its customers. And you cannot contract out of the law. Nothing that you agree to in a contract is binding if it is against the law. And consumer protection legislation prohibits companies from selling products which are defective or falsely advertised. Its the same situation as you see in some small shops at times which have a little sign up saying 'Returns not accepted'. That sign has no effect. Everyone who buys something in that shop is allowed to take it back and ask for a refund if it is defective in any way. It doesn't matter that there is a sign up. Just as Inno's Terms and Conditions don't help them here.
The Terms and Conditions essentially form the contract between Inno and its customers. And you cannot contract out of the law. Nothing that you agree to in a contract is binding if it is against the law. And consumer protection legislation prohibits companies from selling products which are defective or falsely advertised. Its the same situation as you see in some small shops at times which have a little sign up saying 'Returns not accepted'. That sign has no effect. Everyone who buys something in that shop is allowed to take it back and ask for a refund if it is defective in any way. It doesn't matter that there is a sign up. Just as Inno's Terms and Conditions don't help them here.