DeletedUser100133
FIRST OFF:
It is very clear that Inno Games does not support bullying in any form. There is no doubt Inno Games works hard to stop bullies but loopholes do appear.
To address your question:
As one example, the United Nations Special Representative of the Secretary-General on Violence Against Children has stated publicly and in formal declarations:
"Bullying can be defined as intentional and aggressive behaviour occurring repeatedly against a victim where there is a real or perceived power imbalance, and where the victim feels vulnerable and powerless to defend himself or herself."
Note that the indication is "occurring repeatedly" which is what era-trolls do, over and over and over again by attacking new players young cities. As many new players clearly "perceive" a "power imbalance" once they look at an era-troll's city and see it belongs to a player who has clearly been player for a year or more with many boost buildings present, they often express disgust and upset including "feel[ing] vulnerable and powerless to defend himself or herself."
It is very reasonable to assume that many children will be playing Forge of Empires. Adults also do not appreciate cyber-bullying in any form. Era-trolls are bullies as the United Nation definition above clearly shows.
It's pretty easy to just look at the effects of era-trolls as the behavior of bullies . . . one single era-troll can cause a dozen or more new players/customers to quit costing Inno Games investors and developers significant revenues.
People join Forge of Empires because they want to have fun, not be cyberbullied by an era-troll who enjoys being aggressive repeatedly against players who are clearly expressing they do not enjoy it.
Unfortunately, this does not explain much of what you define of bullying, if you read the game rules there is a section in there about abusive behaviour and cyberbullying and we have a report system in place that deals with that situation. If plundering a form of bullying would it really be part of the game? Also, you mention era- trolling a lot, but what does actually that entail to you and how what would you put in place to stop this without breaking players free will?