I have the same problem and have tried a new browser, tried refreshing (ctrk+F5) and tried rebooting my computer. I have also tried contacting customer service but when I click on the tab it asks me to log in and then tells me my knickname isn't valid. I have registered and re-registered. I can get on Arvahall but I don't want to have to start over especially since I got plundered even before I finished the tutorial. I like this game and was going to invest in some diamonds but rest assured I will find a new game now.