DeletedUser116822
hi just noticed my email notification was off. could I have the email sent for a 100 lanterns
-
Dear forum reader,
To actively participate in our forum discussions or to start your own threads, in addition to your game account, you need a forum account. You can REGISTER HERE!
Please ensure a translation into English is provided if your post is not in English and to respect your fellow players when posting.
-
We are looking for you! Always wanted to join our Support or Forum Team? We are looking for enthusiastic moderators!
Take a look at our recruitment page for more information and how you can apply:
Deleted member 109369
Please send in a ticket to support so we can look at this for you
DeletedUser116822
done thanks
DeletedUser116830
Yes. Everyone gets it.
Dead-Eye
General
Cheers.
DeletedUser96901
everyone who didn't turn email notification off
Emberguard
Legend
and should check it's not in junk mail
DeletedUser116785
I'm little lost here. Checked my email, nothing there, where can I activate this? Any help is appreciated, thanks.
DeletedUser111428
Hi Mikk! As mentioned by my colleague Emberguard, I would first make sure that the newsletter sent by Innogames would not have been sent to your "junk mail"/spam folder for your email client.
Also, might be worth to check, once you are in your city, under Settings; click under Data Usage Management then, under Contact Options, ensure that the option Receive e-mails about game events, features and offers as well as news about our other games is checked...I had this option unchecked from my end several months ago and as soon as I checked it I started to receive newsletter from Innogames once again
Should the issue persists, feel free to contact Support Mikk
Crazy Biker
Chief Warrant Officer
I didn’t receive the email either.
Nothing in spam and email settings are ticked
Nothing in spam and email settings are ticked
DeletedUser111428
Hi sian! In that case I would suggest to contact Support to have this investigated
DeletedUser116785
Thanks a lot my friend! The option to receive emails was unchecked. Hopefully, I too will get that email with lanterns??Hi Mikk! As mentioned by my colleague Emberguard, I would first make sure that the newsletter sent by Innogames would not have been sent to your "junk mail"/spam folder for your email client.
Also, might be worth to check, once you are in your city, under Settings; click under Data Usage Management then, under Contact Options, ensure that the option Receive e-mails about game events, features and offers as well as news about our other games is checked...I had this option unchecked from my end several months ago and as soon as I checked it I started to receive newsletter from Innogames once again
Should the issue persists, feel free to contact Support Mikk
Deleted member 109369
Ok i've done some checking on this and those who have sent in tickets will recognize the following. It works this way
The event emails are only sent out once. If you were not subscribed before the email is sent, you wont get it for this event. However, if you do subscribe afterwards you should get the next one.
Google,and Gamecente accounts would need to have a verified email and be subscribed. Facebook accounts cannot be verified. For some who play through Google and Gamecentre accounts, verifying an email is not possible, and in that case unfortunately it will not be possible for you to receive emails from us. If you do not have an account activation tab in your settings, it is not possible to verify your email.
It is not possible to resend emails nor is is possible to manually add accounts to the email system.
The event emails are only sent out once. If you were not subscribed before the email is sent, you wont get it for this event. However, if you do subscribe afterwards you should get the next one.
Google,and Gamecente accounts would need to have a verified email and be subscribed. Facebook accounts cannot be verified. For some who play through Google and Gamecentre accounts, verifying an email is not possible, and in that case unfortunately it will not be possible for you to receive emails from us. If you do not have an account activation tab in your settings, it is not possible to verify your email.
It is not possible to resend emails nor is is possible to manually add accounts to the email system.
DeletedUser116785
Oh well there is always the next one.
Thanks for the effort to check it out.