Hardware Acceleration

[DeletedUser97349]

Please could I ask those of you who are still experiencing issues with hardware acceleration following the latest update to either submit a ticket with the title FAO Starzaan HA or to post below. Whichever option you chose, please include the following information: world (eg en1 or Arvahall) system information for the browser you are using (this can be obtained by opening your settings menu in game, selecting the 'about' tab and clicking copy to clipboard. You can then paste the information into your reply by using ctrl+V) and a brief description of the issues you are having with it.

EG:

• en6
• 1.36.26623 (01.10.2014 9:47), Starzaan (1167589), en6, en_US, WIN 15,0,0,152, Windows XP, Chrome/37.0.2062.124, 1014x625, Software Hw_disabled=unavailable (352 MB VRAM)
• click through when selling buildings, slow lagging performance

If you are having HA issues, please ensure you have tried the following:

deleted the Cache
compared it in two browsers
enabled Hardware Acceleration in flash settings (right click in the game, switch to the first tab in the small window, check the Hardware Acceleration checkbox)

Please try and keep the description factual and to the point - this is a fact finding mission :cool:

Thank you all in advance.

 

[DeletedUser5180]

hi starzan, i have too many issues to list but the very fact that YOU are taking the time to try and assist us is most welcome. from my personal point of view as long as i can turn HA off i'm okay.

in fact since you became co-comm, you've gone out of your way to assist wherever possible and its much appreciated matey

 

[DeletedUser97349]

Thanks Akkers, I appreciate that a lot

 

[DeletedUser97349]

No one has any issues with HA :eek:

Seriously though, with no responses that is what the devs will see - no issues. We really need some solid info on this guys, so those of you who commented that you've had HA issues post update, it would be much appreciated if you could take a few minutes to post some info. It doesn't have to be on here, you can send a ticket if you prefer. Thanks :cool:

 

[DeletedUser3792]

Fao starzaan HA

Please could I ask those of you who are still experiencing issues with hardware acceleration following the latest update to either submit a ticket with the title FAO Starzaan HA or to post below. Whichever option you chose, please include the following information: world (eg en1 or Arvahall) system information for the browser you are using (this can be obtained by opening your settings menu in game, selecting the 'about' tab and clicking copy to clipboard. You can then paste the information into your reply by using ctrl+V) and a brief description of the issues you are having with it.

EG:

• en6
• 1.36.26623 (01.10.2014 9:47), Starzaan (1167589), en6, en_US, WIN 15,0,0,152, Windows XP, Chrome/37.0.2062.124, 1014x625, Software Hw_disabled=unavailable (352 MB VRAM)
• click through when selling buildings, slow lagging performance

Please try and keep the description factual and to the point - this is a fact finding mission :cool:

Thank you all in advance.

1.36.26623 (01.10.2014 9:47), Stout 1 (138229), en5, en_US, WIN 15,0,0,152, Windows 8.1, Unknown, 1366x588, DirectX11 (352 MB VRAM) browser stop's responding Google chrome also sugglish respomding.

 

[DeletedUser102123]

Hi there,

-en6
-1.36.26623 (01.10.2014 9:47) *** saulscmit (1737559) *** en6 *** en_US *** WIN 15,0,0,152 *** Windows 7 *** Chrome/37.0.2062.124 *** 1360x643 *** Legacy
- I just turned off hardware acceleration, performace has since improved with reduced loading times without HA running (latency issues with HA).


I have 3GB of DDR3 RAM & a 2.2GHz dual core CPU, I am approaching the Industrial Age and my city is pretty big. There's a noticeable difference in loading times between HA (about 10-25 seconds, depending on connection) to 3-10 seconds on those same connections without it running.

I've always had issues with Hardware Acceleration & much like the last person to post anything as long as I can turn it off I am happy. Several bugs have been fixed since the last update as well I noticed, and HA does run better, it's just not ideal for me.

 

[DeletedUser99588]

I use multiple computers and browsers and experience the same with all although to slightly different degrees.

I have H/A active in my primary world and find it suffers more from memory leakage (degradation in speed the longer I'm logged in) than my other cities. If I have H/A on in other cities and have multiple cities running in tabs then everything comes to a halt. This doesn't happen with H/A turned of in other cities and just H/A on in primary.

H/A speeds up loading cities when motivating/polishing especially ones PE and later. At one stage I found that with H/A I crashed more during GvG. Not sure if that is still the case as I haven't experimented.

 

[DeletedUser101106]

I am finding HA works well on my 8 year old computer. I was having a serious lag problem with the first attempt at HA, especially in Industrial Age towns and later. That problem seems to be completely solved with the current version.

 

[DeletedUser97969]

1.36.26623 (01.10.2014 9:47), dbddimov (403959), en6, en_US, WIN 15,0,0,152, Windows 8.1, Unknown, 1920x955, DirectX11 (352 MB VRAM)

My internet is 95 mbps optical sufficiently fast and stable, but the game often crashes after I try to go back to my city see mixed textures or the game stops charging your or goes dead slow in combat and out of combat.

Why the game does not detect my browser? It is Internet Explorer 11 final version .

 

[DeletedUser104568]

I've just tried turning HA on as it's been laggy in the past and for the first time it seems to be usable. I will leave it on now and see if any problems develop.

1.36.26623 (01.10.2014 9:47), triode (2211458), en8, en_US, LNX 14,0,0,145, Linux, Chrome/37.0.2062.120, 1647x1036, Software Hw_disabled=unavailable (352 MB VRAM)

Chromium:
Version 37.0.2062.120 Ubuntu 14.04 (281580) (64-bit)

Intel Core I7(Ivybridge) + GTX770

 

[DeletedUser653]

HA is the best i have ever seen it, but I need to test over a couple of hours play. Many thanks for leaving us the off switch, i hopefully will not need to use it.

 

[DeletedUser100249]

I'm facing a problem on 2 machines running windows 8.1, intermittent loss of connection and screen going partly black on both iexplorer and chrome.

 

[DeletedUser100065]

Bris, cirg, EN, Houndsmoor, Grifental, Jaims,1.36.26623 (01.10.2014 9:47), megatonno (1455700), en3, en_US, WIN 15,0,0,167, Windows 7, Unknown, 1366x628, DirectX11 (352 MB VRAM)

Constant crashing and lag issues. Random smoke generations from buildings, As long as it can be turned off and left off not that worried. Just need it to remain OFF instead of turning itself back on when theres an update.

 

[DeletedUser]

I wasn't even aware that there had been a HA update. It's as crappy as it used to be after an update this summer.

1.36.26623 (01.10.2014 9:47), Wournos (889399), en7, en_US, MAC 15,0,0,152, Mac OS 10.6.8, Firefox/32.0, 1269x910, OpenGL (352 MB VRAM)

Dragging the city is slow. Loading is always slow. Fighting sometimes result in almost a minutes wait until I can make a move between units. I've just turned it off to see if that makes any difference.

 

[DeletedUser97349]

Thanks for the feedback guys, keep it coming.

 

[DeletedUser102088]

Hardware Accelerator issues

Please could I ask those of you who are still experiencing issues with hardware acceleration following the latest update to either submit a ticket with the title FAO Starzaan HA or to post below. Whichever option you chose, please include the following information: world (eg en1 or Arvahall) system information for the browser you are using (this can be obtained by opening your settings menu in game, selecting the 'about' tab and clicking copy to clipboard. You can then paste the information into your reply by using ctrl+V) and a brief description of the issues you are having with it.

EG:

• en6
• 1.36.26623 (01.10.2014 9:47), Starzaan (1167589), en6, en_US, WIN 15,0,0,152, Windows XP, Chrome/37.0.2062.124, 1014x625, Software Hw_disabled=unavailable (352 MB VRAM)
• click through when selling buildings, slow lagging performance

Please try and keep the description factual and to the point - this is a fact finding mission :cool:

Thank you all in advance.

1.36.26623 (01.10.2014 9:47), Knight Sword (1422384), en9, en_US, WIN 15,0,0,152, Windows 8.1, Unknown, 1366x753, Legacy
GvG issues keeps crashing, freezing and throwing me out this is annoying when your in the middle of a Battle or replacing a siege
Also since the update I cant invite any players by normal player list method very annoying when its my guild

 

[DeletedUser14914]

IF I said its absolutely CR@P , I guess i`d get banned or suspended or something because all you all really care about is your pressious Mods / Devs feelings , so , i`ll just say that I have to have it constantly switched off because it causes me nothing BUT problems , enough said

 

[Wippleworm]

1.36.26623 (01.10.2014 9:47), Wippleworm (1307146), en4, en_US, WIN 15,0,0,152, Windows 8, MSIE 10.0, 1920x955, DirectX11 (352 MB VRAM)

I find the screens often lock up and have to be refreshed before I can continue, this normally happens when moving between players when doing my daily mot/pol

I will now run with the acceleration off to see if this has any effect

 

[DeletedUser15425]

hi all

hardware acceleration automatically switches itself on after EVERY update and most of us have to switch it OFF again because it always slows down the game to a crawl. in my almost 2 years in the game I don't know anyone who ever said that it actually helps them... so... my wish would be to remove it. or at least not have it come ON automatically... thanks

 

[DeletedUser12172]

Hello Starzaan,
I often get stuck at 84% when the games are loading. Sometimes I need to reload, sometimes it gets on after a couple of minutes. But it tends to be worse in the Beta game. I don't know if it is the HA or my Internet connection or both... Anyway, no worries. I still manage to play! :-)
Thank you for your concern.
Best regards