@ the Countess
Seems to me most players would rather know that issues we've been banging our heads against the wall for many months are finally being worked on instead of being left completely in the dark whether the devs are even aware of the issues, even if we can't be given the exact details or delivery date.
My impression and i'm sure the impression of most players who post on FoE forums is that many of our concerns and suggestions are ignored, dismissed out of hand, and not passed a long. We get this impression because of how the moderators/community manager/the developers handle the players suggestions. You have a group of players who are willing to take the time to make suggestions and try to come up with solutions to problems, to improve the game and player enjoyment. Instead of utilizing such a valuable resource by beginning a discussion with those players, INNO and it's staff seems to go out of it's way to antagonize and belittle those players and their ideas, and rarely provide any sort of meaningful response.