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Support Team Feedback - Updates

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DeletedUser101150

This thread is where the team will post what they are actively working on to improve based on feedback from the Support Team Feedback thread.

Suggestion
Added
Status
Being more open and responsive to suggestions for the teams improvement.12-10-2015
Noted
Increased forum presence and activity from the CM.
12-10-2015
Noted for the whole CM team
Making sure in-game support is informative and courteous in all communications with players.13-10-2015
Done internally
More clearly defining the roles of the in-game mods, indicating what servers they work on.
15-10-2015
Done
(available at this link)
The support team should be more present in global chats.19-10-2015
Noted for the whole team
Provide more details to non-members about the forum registration process.
19-10-2015
Will be done with the new forum
Reconsider the existing forum validation procedure.19-10-2015
Done
(new members can post in Discussion&Questions without validation)
​
Full list of the support team, both volunteer and paid members.19-10-2015
Done
(available at this link)
Method for sending in complaints about the CM team.
19-10-2015
Reviewed and cannot be changed.
If you have an issue with 1 member, contact the other 2 members.
They will pass along the information to those above.
​
Allow discussion of actions more freely, within the allowed laws.20-10-2015
Noted
Allow players to explain the situation prior to taking action against their rule violations20-10-2015
Will be worked on internally
Moderation should be lighter, and deleting threads needs to be avoided24-10-2015
Worked on
Review forum rules, clarify or improve them whenever possible.
24-10-2015
Noted & will be worked on
Ensure there is no favoritism within the work of the support team.24-10-2015
Done internally
Review the forum reputation system.24-10-2015
Will be done with the new forum
Review the appealing process procedures.27-10-2015
Will be worked on internally
 
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