When player A produces and trades all goods to player B.I hope I can say this, but, just to check: pushing goods is when a player makes very unfair trades, right?
as i say i reported this over 3 days ago and all these gbs are still there earning bonusus for this player by blatant cheating.
it seems that all the evidence can be handed over to Inno and nothing gets done which is sickening for players who raise their gbs through honest means and hard work
anyone on the inno staff reading this.....feel free to check my last support ticket and please take action on it as it looks to have been ignored
I can confirm that I myself have taken action against an account that was found to be pushing goods and the advantages gained from that pushing were removed.Has anyone playing FoE ever heard or know of any player that was banned for pushing goods
All support tickets are reviewed and investigated. You will not be informed of the outcome of any investigation and you should receive a response to that effect. If indeed you've not heard anything, then rest assured it will be investigated.anyone on the inno staff reading this.....feel free to check my last support ticket and please take action on it as it looks to have been ignored
What I don't get is why we are not informed. This is covered by no privacy laws in any country or by european union as it gives no personal details of the person. This is secrecy for the sake of secrecy.All support tickets are reviewed and investigated. You will not be informed of the outcome of any investigation and you should receive a response to that effect. If indeed you've not heard anything, then rest assured it will be investigated.
All support tickets are reviewed and investigated. You will not be informed of the outcome of any investigation and you should receive a response to that effect. If indeed you've not heard anything, then rest assured it will be investigated.
give it more time. I've seen it take a week to take action in the past.
Even FDAP only covers personal data.Actually it is covered by German privacy laws. Not only that but the player who is accused still has the option to appeal the action taken against them by the mod. If the appeal is successful and they have told the complaining player that player B was cheating then by German law the mods have slandered the player. Really its easier for mods to say thanks and then deal with it quietly.
The action take may not always be clear and some cases do take time to investigate. I myself have led investigations that have taken 3-4 weeks to investigate fully because it runs so deeply and there is so much we have to do. Moderators must collate the evidence, investigate each "lead" and put together a full case before any action is taken, this ensures a fair approach and prevents players being wrongly punished. Rest assured we will investigate any take action against anyone found to be cheating.sorry, my post was perhaps unclear, I did get the bog standard reply that it would be investigated and I meant that since then (3 days from my original post that no action had been taken)
Remorce is exactly right, but furthermore, Innogames policy is stricter than that of the law, as is common in the world of business, and it is that policy that moderators must adhere to. That policy states that a moderator is not permitted to discuss or share details of any account with anyone outside of the support team, for this reason we cannot inform you of the results of any investigation.Actually it is covered by German privacy laws. Not only that but the player who is accused still has the option to appeal the action taken against them by the mod. If the appeal is successful and they have told the complaining player that player B was cheating then by German law the mods have slandered the player. Really its easier for mods to say thanks and then deal with it quietly.
They are not or they would have a delete button in as required by German Law. The law is very specific that personal data cannot be shared but that non personal data can aslong as it does not lead to personal data being revealed.The action take may not always be clear and some cases do take time to investigate. I myself have led investigations that have taken 3-4 weeks to investigate fully because it runs so deeply and there is so much we have to do. Moderators must collate the evidence, investigate each "lead" and put together a full case before any action is taken, this ensures a fair approach and prevents players being wrongly punished. Rest assured we will investigate any take action against anyone found to be cheating.
Remorce is exactly right, but furthermore, Innogames policy is stricter than that of the law, as is common in the world of business, and it is that policy that moderators must adhere to. That policy states that a moderator is not permitted to discuss or share details of any account with anyone outside of the support team, for this reason we cannot inform you of the results of any investigation.
You can contact support for those details. You have the ability to request all data to be removed, as it is your right.They are not or they would have a delete button in as required by German Law. The law is very specific that personal data cannot be shared but that non personal data can aslong as it does not lead to personal data being revealed.
Which in violation of German law which states a user can remove themselves. Therefore there should be no need to contact support for it to happen. We are going off topic anyway. The issue is that the releasing of players being banned violates no laws so thus you are keeping secrets for the sake of secrets.You can contact support for those details. You have the ability to request all data to be removed, as it is your right.