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Forwarded: Orichalchum Journey Bug

I just noticed today that the journey time is being capped at 7 hours. I have lost many goods because of this cap. A journey time reduction of -15:25 hours and the time is still 7 hours. It should have been 17-15:25 = 1:35 hours.

This is a Major Rip Off and needs to be made very clear in the display that using crew members that go below the 7 hour cap are being wasted.

The time & goods it took me to level up my time speed crews is unfair if I can't use all of them. It Is a Major Deception with the way it is now!
Please don't tell me to create a support ticket - already did it. Their lack of concern over there is disturbing.

Oh, and, by the way, Regarding the Support Ticket Category Selections:

You should remove the bug selection from the dropdown items if you don't care about major bug issues!

Also, You should probably respond with something better than a form letter when brushing us off; it's a little insulting.
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Do you have any screenshots you can provide showing the ship collection time before crew selection and after please?