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In order to be eligible for the diamonds reward for recruiting a friend, the new player must:
Sign up using your referral URL and must be in the same server and world as you are in
Reach the particular Age
Not play from the same connection as you
The third point is the important one. If your friend logs into the game from the same connection as you, our automated system will mark it as ineligible for the recruitment award. Unfortunately this check has to be in place to prevent players from abusing the system to gain an unfair advantage over other players.
If you feel that everything is in order for the friend you recruited, you should submit a ticket in game (right click anywhere, select "Contact Support") and let them know the name of your friend so they can investigate further.