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Lost progress on world

DeletedUser108258

I have been inactive for some time and logged only casually on my main world and recently i noticed one of my off worlds is gone from the suggested list of servers i play. How did that happen? No notice or anything. Its just gone. Anyway i can recover?
 

DeletedUser112745

Sylvant said:
I have been inactive for some time and logged only casually on my main world and recently i noticed one of my off worlds is gone from the suggested list of servers i play. How did that happen? No notice or anything. Its just gone. Anyway i can recover?
Click to expand...

Please get in touch with support:
We can then look into this for you and give you an exact answer. :)
 

DeletedUser108258

made a ticked and it turns out for the age my city had, if i have less than 50 diamonds for 30 days, city gets deleted....Apparently i had more for a very long time but once i spent some on my main world and went bellow 50 diamonds, my other city went under deletion. I gotta point out this rule is seems silly and its also not well advertised. I had to actually contact support before i find out how it works. I couldnt find page on the wiki and i assume i need to dig really deep to find it. You should also inform players whos cities are under risk. Age is pretty bad criteria for determining deletion grace period. I intentionally kept my city in Iron Age on this particular world, to see how much i can progress in all other areas and spent many hours. Had several well established GBs, i beleive i was at about 500k score already...well its a pity(yes they said its irretrievable).
 

DeletedUser112745

Sylvant said:
made a ticked and it turns out for the age my city had, if i have less than 50 diamonds for 30 days, city gets deleted
Click to expand...

That's correct. Cities are automatically deleted for inactivity when:
  • The city is in Stone Age or Bronze age with less than 301 diamonds on the player's account and has been inactive for 30 days.
  • The city is in Iron Age or Early Middle Ages with less than 50 diamonds on the player's account and has been inactive for 30 days.
Cities in High Middle Ages and above are currently not automatically deleted for inactivity.

All deleted cities, whether due to inactivity or self-deleted manually by the player, are of course irretrievable, once it's gone, it's gone, I'm afraid.


Sylvant said:
You should also inform players whos cities are under risk.
Click to expand...

If you have a verified email and have allowed InnoGames to send you mail, you should have received an email warning you that your city is nearing being deleted for inactivity. Make sure your InnoGames mails aren't going into your junk folder.
 
Agent327

Agent327

Legend
Skott Ravenfyre said:
If you have a verified email and have allowed InnoGames to send you mail, you should have received an email warning you that your city is nearing being deleted for inactivity. Make sure your InnoGames mails aren't going into your junk folder.
Click to expand...

I have a verified mail address and am allowing Inno to send me mail. Still never had an email about a city being deleted. Inno mail isn't going to my junk folder.
 

daneilos99

Private
I am very new to the game (24h or so) and I cannot figure out where my game disappeared, after I logged out from it and restarted my computer. Plz help! How can I resurrect the game I invested so much in? Thanks.
 

Nidwin

Lieutenant Colonel
daneilos99 said:
I am very new to the game (24h or so) and I cannot figure out where my game disappeared, after I logged out from it and restarted my computer. Plz help! How can I resurrect the game I invested so much in? Thanks.
Click to expand...
May be check if you are logging into the correct cluster. If you are on this forum it should be the English EU on and it's the one with the English flag.
 

Forwandert

Monarch
You where playing on US, spotted in on your screen shots when you posted this morning, so you need to look for the USA flag on the log in page to find your city.

Not entirely sure how you ended up on EN forum as I thought they made it so it connected to ingame accounts.
 
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daneilos99

Private
I am sorry to tell you, but I can't figure out where is that correct cluster/English flag? Don't forget I am new to the game (few hours) and impressed very much from the game. Thanks
 

Forwandert

Monarch
It's fine. I only play mobile so only have the app screen to show but it'd the top right on the app and you're looking for something similar on the webpage if you're not using the app. The flag on this grab the very top right.
Screenshot_20241017_143913_Forge of Empires.jpg


That brings you to this page, go to the bottom for US servers, click on the flag. Then log in as usual. It should then come to a page that shows any servers you are playing (Should have one for East-Nagach.) That's the server you was playing on. Click on the server and the game will bring you to your city.
Screenshot_20241017_143908_Forge of Empires.jpg
 

daneilos99

Private
Thank you. I found it. now to take advantage that you are still here, I have another question, if I may. How can I get more space for buildings? The empty slots are not usable.
 

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