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Fixed: Is the game broken

DeletedUser4727

Okay, thanks for checking. Can I ask someone to run a tracert on en0.forgeofempires.com and post their results? Our sysadmins are still working on the issue, thanks for your patience.

EDIT:
Basic instructions from Google

Windows

  1. Open the Start menu
  2. Type in 'Run'
  3. Type cmd and then press the OK button to open a command prompt
  4. At the prompt, type tracert en0.forgeofempires.com and press the Enter key
 

DeletedUser4727

Just to be absolutely clear, this issue is only seemingly affecting players in Australia who use a specific ISP. At least for now, it looks it could potentially be a problem at their end not ours, but we're continuing to look in to the issue, of course.
 

DeletedUser105361

Tracert done.

Microsoft Windows [Version 6.1.7601]
Copyright (c) 2009 Microsoft Corporation. All rights reserved.

G:\Users\Nevyn>tracert en0.forgeofempires.com

Tracing route to en0.forgeofempires.com [212.53.161.68]
over a maximum of 30 hops:

1 <1 ms <1 ms <1 ms 192.168.0.1
2 * * * Request timed out.
3 17 ms 12 ms 19 ms CPE-58-160-248-129.wa.bigpond.net.au [58.160.248.129]
4 13 ms 11 ms 12 ms bundle-ether4.lon-edge901.melbourne.telstra.net[203.50.76.2]
5 14 ms 12 ms 12 ms bundle-ether10.exi-core10.melbourne.telstra.net[203.50.11.109]
6 36 ms 29 ms 27 ms bundle-ether12.chw-core10.sydney.telstra.net [203.50.11.124]
7 41 ms 33 ms 35 ms bundle-ether1.oxf-gw11.sydney.telstra.net [203.50.6.93]
8 28 ms 29 ms 29 ms bundle-ether1.sydo-core03.sydney.reach.com [203.50.13.98]
9 27 ms 25 ms 40 ms i-0-1-0-17.sydo-core04.bi.telstraglobal.net [202.84.222.62]
10 164 ms 163 ms 167 ms i-0-7-0-4.1wlt-core01.bx.telstraglobal.net [202.84.144.82]
11 165 ms 162 ms 172 ms i-0-0-0-3.tlot02.bi.telstraglobal.net [202.84.251.189]
12 170 ms 162 ms 169 ms gtt-peer.tlot02.pr.telstraglobal.net [134.159.63.182]
13 320 ms 319 ms 319 ms xe-3-1-0.fra21.ip4.gtt.net [89.149.181.158]
14 319 ms 319 ms 333 ms incapsula-gw.ip4.gtt.net [141.136.99.206]
15 * * * Request timed out.
16 339 ms 328 ms 345 ms ve-134.core3.w408.hh.artfiles.de [80.252.103.201]
17 322 ms 336 ms 324 ms 212.53.201.9
18 322 ms 328 ms 322 ms l3.af-ex1.innogames.net [80.252.103.98]
19 330 ms 322 ms 322 ms w408.aw-ex2.innogames.net [80.252.103.102]
20 328 ms 341 ms 335 ms en0lb.foe.innogames.net [212.53.161.68]

Trace complete.

G:\Users\Nevyn>ping 212.53.161.68

Pinging 212.53.161.68 with 32 bytes of data:
Reply from 212.53.161.68: bytes=32 time=330ms TTL=43
Reply from 212.53.161.68: bytes=32 time=327ms TTL=43
Reply from 212.53.161.68: bytes=32 time=344ms TTL=43
Reply from 212.53.161.68: bytes=32 time=332ms TTL=43

Ping statistics for 212.53.161.68:
Packets: Sent = 4, Received = 4, Lost = 0 (0% loss),
Approximate round trip times in milli-seconds:
Minimum = 327ms, Maximum = 344ms, Average = 333ms

G:\Users\Nevyn>
 
Last edited by a moderator:

DeletedUser109882

Well, with English Premier League now with Optus, people like me don't need much of an excuse to do the work to change telecommunications companies! Tell Telstra to get their act together if it's at their end.

From FoE point of view, this morning my boat was going to come in with the necessary goods to complete latest AFE expansion. Maybe it's also a good time to find something else to do with my time than run a Guild.
 

DeletedUser4727

Thanks for the traces guys, they helped us to do some more troubleshooting. We shouldn't need any more of these. As it stands, we're waiting to hear back on this issue, and it'll be resolved as soon as possible. Thanks once again for your patience.

Richard
 

DeletedUser109670

If it helps at all, this started at 9am sunday morning Australian eastern standard time. I was playing on line, and then couldn't get into GE or continent map, I logged off and then the troubles started trying to get back in.
 

DeletedUser105361

I hooked up with a free VPN for the interim.
I at least got on, collected everything and used my FP's and logged off again.
This may take a little while cos we all know how useless Telstra can be at these sorts of things.
 

DeletedUser107476

I see people saying they cannot collect fp. If you have access to app on a device you can still get on and collect, it seems to be only affecting pc version.
 

DeletedUser107673

it is only affecting us Telstra ppl, just use my mobile hotspot for the laptop as my mobile is optus and got on without any problems with the optus network, but my home base is Telstra network and cant get on at all
 

DeletedUser104215

it is affecting more than pc, I have tried on multiple devices, pc, laptop, tablet and phone, all with same result, loading text but no graphics. Telstra is my provider but I asked some friends who use Optus and they are having the same trouble. I can load any other Inno game but not FoE
 

DeletedUser105361

As it's 9:42am Monday morning here is someone from Inno talking to Telstra about this issue?
Do we have to make repeated complaints to Telstra ourselves?
 

DeletedUser6065

One of my guilidies is complaining.
Told him to go to a community site such as Facebook and log just how cocked up this company is.
. . . . mk
 

DeletedUser104215

definately a Telstra issue I just used a free VPN connected with east coast USA and logged in straight away I spent 2 hrs on the phone with Telstra last night who said that everything was working fine go figure
 

DeletedUser104215

nah got excited when the log in page worked but then wouldn't go anywhere else
 

DeletedUser106014

still crap :-(
looks like a good time to have another rum hahaha
 

DeletedUser105361

fordfish said:
definately a Telstra issue I just used a free VPN connected with east coast USA and logged in straight away I spent 2 hrs on the phone with Telstra last night who said that everything was working fine go figure
Click to expand...
You can't trust Telstra to tell you the truth.
Their Level 1 techs are lucky to know how to type anything into the reporting system.
Their level 2 techs can at least understand English.
 
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