• Dear forum reader,
    To actively participate in our forum discussions or to start your own threads, in addition to your game account you need a forum account. You can
    REGISTER HERE!
    Please ensure a translation in to English is provided if your post is not in English and to respect your fellow players when posting.
  • Forum Contests

    Don't forget to check out the current contests here.
  • Become part of the Team

    Read all about our Moderator roles here.

[Guide] How to Contact Support

  • Thread starter DeletedUser12400
  • Start date

DeletedUser12400

[ Contact Support | Ignore Forum Feature | Event Planning ]

There are 4 ways to contact support

  1. Right click anywhere in the game and select ‘Contact support’
  2. From the game login page select ‘Help’ and then choose ‘Support’
  3. Click on the ‘Game Support’ tab at the top of forum
  4. Go directly to http://support.innogames.com/login/to/game/foe/market/en

Method 1 gets you directly to where you can create a new ticket or access any previous tickets you have submitted.

m1.png


With method 2, if you have already logged in you will go directly to your ticket listing. If not you will need to log in to see your tickets or create a new one.

m2.png


With methods 3 and 4 you will need to enter your username and password to continue to the next page where you will see your existing tickets and can create a new one.

m3.png
 
Last edited by a moderator: