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FoE mobile: Connection problems

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Hi there,

I do have trouble to access the game on my Android (Version 9 / Pie) phone. When I lose my connection (due to interruption or due to a logout) I can't access anymore. The error message is:
'Connection failed. Please check your Internet connection and try again.'

So then I have to close the app, search for a Wifi, open the app again and I can connect. After the reconnect I can switch off the Wifi and it works as normal. The connection is not blocked in the App settings from Android. Both (for data and Wifi) are activated. So it must be a problem with the initial setup for the data connection.

And to mention is, when I click 'connect', the error message appear right away. So it seems that the app don't even try to create a new connection.

Is there maybe a logfile where I can see some details? I assume that it might be a problem with the socket / initial handshake for the connection. Maybe you use different ports for the communication?

Details:
Android 9 / Pie
Phone: Xiaomi Redmi Note 7
FoE App Version: Current (1.154)

Many thanks if you could have a look into it as this bug is a bit annoying
 

Lady Marlena

FoE Team
Community Manager
For this one, we would need a look at your account. Would you mind sending in a support ticket please?
 

DeletedUser117640

I have the same problem in these few days. Especially since last thursday. I couldn’t login around 2 pm - 5 pm (GMT time). If I can logged in, when i click the GB, it will loading and lost connection. When I harvested, i can clicked, but my supplies, coins, fps isn’t added to my game.
But last night was the worst. I couldn’t login at all until 6 am this morning. I can accessed the game only a few minutes around 6.30 am - 6.40 am. After that, I couldn’t accessed anymore until now.
i lost my harvesting time, GBG and settlements. My friends also couldn’t access the game. Please help.
 

DeletedUser117640

I have the same problem in these few days. Especially since last thursday. I couldn’t login around 2 pm - 5 pm (GMT time). If I can logged in, when i click the GB, it will loading and lost connection. When I harvested, i can clicked, but my supplies, coins, fps isn’t added to my game.
But last night was the worst. I couldn’t login at all until 6 am this morning. I can accessed the game only a few minutes around 6.30 am - 6.40 am. After that, I couldn’t accessed anymore until now.
i lost my harvesting time, GBG and settlements. My friends also couldn’t access the game. Please help.
 

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