DeletedUser109674
Yes, you might hit a long-standing limitation of the current City planner. When you import the city, it imports the first occurrence of your name (so, to be import successfully you need to be #1 in search result in the game). This will be fixed in v2.
Another possible reason - you mistakenly use wrong server. I am talking about the US and EN pair. Some people do this mistake. Double check this please.
Another possible reason - you mistakenly use wrong server. I am talking about the US and EN pair. Some people do this mistake. Double check this please.