Hello iamERiS and Mech-for-i,
Welcome to the forums both of you!
I believe this is a known issue, and the best thing you can do is what Mech did: send in an ingame-ticket, so that staff can look at your situation: right-click anywhere on your village screen, choose support from the pop-up window and follow up from there.
I hope this gets sorted soon for you
.
While you're here anyway, why don't you check out our guides section? There's a lot of helpful information there.
Also, it is a very good idea to use the search button at the top right of your screen, it may help you find similar issues and post there
.
Hope you enjoy playing the game though!