Amy Steele
General
Following the update to 1.86, we are unfortunately experiencing several issues with military units and battles. We will list them here, together with any possible workarounds of which we are aware. We will also use this thread to keep you updated on the issues and possible workarounds.
1. Can't collect units
There are some instances where a unit which has been trained and is ready to collect where players are unable to do so. They are receiving an internal error.
Workaround: None found so far
2. Internal error 'loop' while in battle
It is possible to get stuck in a loop when in battle, where you can neither continue the battle nor retreat - either option leads to an internal error and reload.
Workaround (browser): Open chat during the battle, and visit another player's city from within the chat. This will get you out of the loop, but the battle will still be in progress, so there will be some actions you cannot perform, such as polishing/motivating other players. This workaround also does not work for some players.
Workaround (app) :
1 Perform a 'hard reset'
2 If after pressing continue battle, you can very quickly press auto battle, the battle will complete normally
3. Diamonds resurrection issues
There are some cases where it is not possible to heal units with Diamonds. In other instances units that have been healed with Diamonds then turn into a different unit. This is mostly (but not exclusively) happening between the 1st and 2nd wave in 2 wave battles.
Workaround: None so far, but if you experience issues with resurrecting units using Diamonds, please contact support and we will replace the unit you lost, whether that was due to inability to heal or it being transformed to a different unit in the process.
4. App only - Unable to remove injured troops
Some app users have been unable to remove an injured unit and replace with a fresh one. This seems only to be happening with the 8th unit
Workaround: None found so far
5. Only injured units are shown in army pool - added 2016-12-10 - FIXED
For at least some players, where they have more than 20 injured units of any type, no healthy units of that type will be shown in army pool
Workaround:
1. It may be possible to gain access to your healthy units by toggling the age and type filters.
2. Also it may be that by exiting army setup and re-entering, a different selection of units, including healthy ones, will be shown
You can help us to help you by letting us know in this thread if you experience these issues in any circumstances other than described above (eg on browser for an app only issue) or if you find an additional workaround.
Our apologies for these issues, which we are working very hard to resolve.
Your Forge of Empires Team
1. Can't collect units
There are some instances where a unit which has been trained and is ready to collect where players are unable to do so. They are receiving an internal error.
Workaround: None found so far
2. Internal error 'loop' while in battle
It is possible to get stuck in a loop when in battle, where you can neither continue the battle nor retreat - either option leads to an internal error and reload.
Workaround (browser): Open chat during the battle, and visit another player's city from within the chat. This will get you out of the loop, but the battle will still be in progress, so there will be some actions you cannot perform, such as polishing/motivating other players. This workaround also does not work for some players.
Workaround (app) :
1 Perform a 'hard reset'
2 If after pressing continue battle, you can very quickly press auto battle, the battle will complete normally
3. Diamonds resurrection issues
There are some cases where it is not possible to heal units with Diamonds. In other instances units that have been healed with Diamonds then turn into a different unit. This is mostly (but not exclusively) happening between the 1st and 2nd wave in 2 wave battles.
Workaround: None so far, but if you experience issues with resurrecting units using Diamonds, please contact support and we will replace the unit you lost, whether that was due to inability to heal or it being transformed to a different unit in the process.
4. App only - Unable to remove injured troops
Some app users have been unable to remove an injured unit and replace with a fresh one. This seems only to be happening with the 8th unit
Workaround: None found so far
5. Only injured units are shown in army pool - added 2016-12-10 - FIXED
For at least some players, where they have more than 20 injured units of any type, no healthy units of that type will be shown in army pool
Workaround:
1. It may be possible to gain access to your healthy units by toggling the age and type filters.
2. Also it may be that by exiting army setup and re-entering, a different selection of units, including healthy ones, will be shown
You can help us to help you by letting us know in this thread if you experience these issues in any circumstances other than described above (eg on browser for an app only issue) or if you find an additional workaround.
Our apologies for these issues, which we are working very hard to resolve.
Your Forge of Empires Team